Get in Touch With Us

Got a question about something you read on mamiya.co.uk, spotted an error, or want to flag a change at one of the brands we cover? This page tells you how to reach us and what kind of enquiries we can actually help with.

The Best Way to Reach Us

Email is the most reliable route to our team. Send your message to [email protected] and a real person will read it — we don't rely on automated replies to close out enquiries. We aim to respond within two working days, though this can stretch a little during busier periods.

To help us answer quickly, tell us upfront what your message is about — a review query, a correction, a general question, or something else. It saves back-and-forth and gets your message to the right person the first time.

What We Can Help With

• Questions about non GamStop casinos — how a brand from our list works, what a welcome offer involves, or how the wagering conditions attached to it apply.
• Corrections and updates — if an offer, rating or piece of information on the site looks out of date, we want to know so we can check it against the operator's current terms.
• Feedback on our ranking method — if you'd like more detail on how we assess and order the sites we list, we're happy to explain our reasoning.
• Content suggestions — topics you'd like us to cover, whether that's a specific payment method, a type of game, or a comparison you can't find elsewhere on the site.
• Concerns about gambling harm — if you or someone you know is finding it difficult to manage gambling, tell us in your message and we will point you towards appropriate support organisations rather than offering advice ourselves.

What We Cannot Do

We are an independent comparison resource, not an operator, a payment processor or a regulator. That means we cannot:

• Access, close or verify your account at any casino listed on this site — that has to go through the operator directly.
• Process withdrawals, refunds or bonus credits on anyone's behalf.
• Confirm licensing status beyond what is published by the operator itself, since brands not on GamStop are typically licensed outside the UK, most commonly in Curaçao.

If your query relates to a live account issue — a delayed withdrawal, a disputed bonus, or ID verification — the operator's own support team is best placed to resolve it, since they hold the account details we do not have access to.

Before You Get in Touch, Check Our Guides

A good number of questions we receive are already answered on the site itself. If you're weighing up which casino suits you, our guide to trusted non GamStop casinos breaks down how brands like Betmica, Kikibet, Betninja and others compare on payment methods, game selection and offer terms — it may save you a wait on a reply.

We're also transparent about how commercial relationships work on this site: where we link to an operator, we may earn a commission if you sign up. This never decides where a brand sits in our rankings — that's based on our own research into offers, terms, game ranges and payment options.

A Word on Accuracy

Offer terms, bonus percentages and free spin counts change on operator sites more often than most people expect. If you've spotted a figure — say, a welcome package listed as 570% up to £5,700 — that no longer matches what an operator shows at checkout, tell us. We rely on reader reports as much as our own checks to keep listings current, and we treat every message like that seriously.

Whatever brings you here, thank you for reading and for taking the time to write in. We look forward to hearing from you.